Return and Refund Policy

This policy outlines the terms and conditions for returns and refunds in the Bangladesh Seed Association Membership Management System.

1. Membership Fee Refunds

• Before Approval: If your membership application is rejected before admin approval, you may be eligible for a refund
• After Approval: Once membership is approved, fees are generally non-refundable
• Processing Time: Refund requests are processed within 15-30 business days

2. Refund Eligibility

Refunds may be considered in the following cases:

• Application rejection due to system error
• Duplicate payment (same transaction processed twice)
• Payment made for incorrect membership category
• Technical issues preventing service delivery

3. Non-Refundable Items

• Membership fees after successful approval
• Processing fees and service charges

4. Refund Process

1. Submit a refund request through the admin panel or contact support
2. Provide transaction ID and reason for refund
3. Admin will review the request within 5-7 business days
4. If approved, refund will be processed to the original payment method
5. You will receive confirmation via SMS and email

5. Payment Disputes

• Report payment issues within 7 days of transaction
• Provide transaction details and screenshots if available
• We will investigate and resolve within 15 business days

6. Certificate Cancellation

If a certificate needs to be cancelled due to error, contact admin immediately. A new certificate may be issued after verification.

7. Contact for Refunds

For refund requests or inquiries, please contact us through the Contact Us page or admin support.